If you start a chat with BookedBy Support and do not send any additional information, your session may close before an agent can assist you.
To help us respond quickly, please provide your:
- name
- store name
Then wait for a reply from the support agent
Why this matters
Sharing your name and store name helps our team identify your account and route your request to the right support agent. It also reduces delays and helps us assist you more efficiently.
How to get assistance in chat
- Open a chat session with BookedBy Support.
- Send your name and store name in the chat.
- Wait for a response from the support agent.
- If the chat closes, start a new session and include your details right away.
Tips for faster support
- Include a brief description of the issue you need help with.
- Keep the chat window open so you can receive the agent’s reply.
- If relevant, have appointment, check-in, or transaction details ready.
Additional information
If you need help with bookings, check-ins, point-of-sale issues, or customer flow management, providing complete details at the start of the chat helps us resolve your request more efficiently.